We only field consumer service calls on Tower branded electric bikes. We DO NOT have answers for you on any other brand of eBike.
Visit us: 1010 Santa Clara Place, San Diego, CA, 92109
Our retail space is by appointment only Tuesday-Saturday from 11 am-4 pm PST. Make an appointment here.
Call us: Toll Free: (866) 622-4477, Standard (858) 362-4082
Email us: info@TowerElectricBikes.com
Phone/Email Support: 11 AM - 4 PM PST Tuesday-Saturday
Founded in late 2018, Tower Electric Bikes is a direct to consumer brand of electric beach cruisers headquartered in San Diego. Our sister company Tower Paddle Boards was founded in 2010 and garnered an investment of $150,000 on ABC's Shark Tank from Mark Cuban in exchange for 30% of the company. Since then, we've gone on to do well over $50M in sales direct to consumers. In 2014, we were named the #1 fastest growing private company in San Diego, and in 2015, we were ranked #239 on the INC 500 list of America's fastest growing companies.
Keeping our Electric Bike Company Costs Low
Layering our eBike company infrastructure on top of a thriving 10-year old direct to consumer paddle board brand may sound a little strange to some people, but it allows us to operate our eBike company at basically zero incremental cost. We already have a warehouse so no extra cost there. We already have a shipping team, so no extra cost there aside from shipping a few extra boxes here and there. We already have customer service, so no extra costs there. We already have offices, insurance, legal and accounting help, etc. So, basically zero costs. All that savings gets passed onto you.
Knowledgeable People Answering the Phone
We sell electric bikes all over the continental USA through our website so you can shop at your convenience 24 hours a day, 7 days a week. We man the phones during our business hours and when you call you can talk to someone very knowledgeable about our products... like they were deeply involved in the eBike product development process, they built the website's product pages that you are calling about, they ride an eBike to work on a regular basis and have an intimate understanding of the product. We pride ourselves on that.
The Tower Team
We have a highly competent and capable executive team focused on creating amazing electric bikes and selling them at a great value through our direct to consumer business model. Our team is here to serve you:
- Stephan Aarstol, Founder & CEO
- Mark Cuban, Investor & Strategic Advisor
- Galen Eckenroth, Director of Operations
Electric Bikes Near Me in San Diego
San Diego is one of the biggest bike riding markets in the US with over 1.1 million regular bike riders, so our local business solidly contributes to our ability to offer amazing value online, direct to consumers all over the country. While our retail showroom is by appointment only, we're open online 24/7 and we ship nationwide which includes locally to San Diego.