Shipping Policy


We at Tower Electric Bikes want your online experience to be enjoyable, simple and successful. With Tower you get off the chart value on electric bikes AND unparalleled customer service. That's the Tower difference. As seasoned eCommerce veterans, we appreciate the importance of getting your order delivered to you in a timely manner, and explaining the whole process upfront. To that end, we have created the following shipping policy which should clarify what companies we use for our shipments and how quickly we anticipate getting your order out the door.


Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at:

info@towerelectricbikes.com


SUP Warehouse


We do not ship orders on Saturdays or Sundays. Here are details on our shipping methods.


Domestic Orders (USA)

Note: We only ship electric bikes in the Continental United States. We DO NOT ship to Hawaii or Puerto Rico. Nor do we ship to APO/FPO addresses. Sorry, but no exceptions.

Electric bikes - All electric bikes ship FREE within the contiguous US.

All Other Products - For orders under $100, shipping pricing is based on our real costs which factor in weight and distance from San Diego, CA. Shipments go via UPS Ground or USPS Priority, depending on the destination and weight. Time in transit is typically 1-5 business days. Items typically ship within 1-2 business days of purchase.

FREE Shipping - All domestic orders over $100 qualify for free shipping within the continental US, except for orders that include hard boards which have to ship separately via freight. Inflatable paddle boards ship free.


International Orders

Electric Bikes - Our electric bikes ship internationally via UPS Worldwide Expedited (3-5 business days). You can add accessory items to your order and the shipping costs just increase with weight. A shipping quote is created online during check-out prior to prompting you for your credit card. Rates are based on weight and destination. Time in transit is typically 3-5 business days, although this can vary quite a bit on international orders, so plan accordingly. Items typically ship within 1-2 business days of purchase.

All Other Products - We ship via USPS Priority International mail or UPS Worldwide Expedited at our discretion. We don't give you the option of your choice, as sometimes costs vary greatly, so we select the best cost and that's what our automated shipping calculator quotes you. A shipping quote is created online during check-out prior to prompting you for your credit card. Rates are based on weight and destination. Time in transit is typically 3-10 business days, although this can vary quite a bit on international orders, so plan accordingly. Items typically ship within 1-2 business days of purchase.

Our international shipping price only reflects the base shipping charge not including customs duties, taxes and country specific fees. Our shipping price ONLY reflects the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering. IT IS COMMON FOR THE SHIPPING COMPANY TO ARRIVE WITH A BILL WHEN YOU IMPORT PRODUCT FROM ANOTHER COUNTRY, SO BE PREPARED. Tower Electric Bikes will not be held liable for any customs duties or taxes that arise from your local customs office. We simply can't keep track of all the import fees and duties from over 100 countries all over the world. Tower Electric Bikes will also not be held responsible for any additional fee the local carrier in your country may charge.

Estimated delivery time for items we have in stock is from date of shipment provided no problems or delays occur with your local customs office AND it is only an estimate. International shipment times vary greatly. Tower Electric Bikes will not be held responsible or liable for any problems that result at your local customs office.