Easy Returns Policy
Tower Electric Bikes prides itself on customer service and satisfaction. Our aim is to exceed your highest expectations in terms of both product quality and customer service.
Your Satisfaction is Guaranteed
We're confident that you'll be overwhelmed by the world-class quality of our electric bikes and ebike accessories. In fact, we back all of our electric bikes, as well as the rest of our products, with a 30-day money back guarantee. If you are not satisfied beyond your expectations with your purchase you may return it in its unused or original condition within 30 days of receipt for a full refund (or exchange) less total shipping charges.
Please note these terms when returning an order:
1 - We will refund the full purchase price of the order minus total shipping charges. Shipping charges are non-refundable, except in the event that Tower has shipped the wrong items.
2 - All returns require a merchandise return/exchange form. Please click here to print off and fill out the Merchandise Return/Exchange form. Include this in the merchandise box being returned to Tower.
3 - Refunds will only be made in the same form as the original payment within 15 days of our receipt of a return.
4 - We recommend using a shipping method that is traceable so that your shipment will not be lost or damaged during shipment. We cannot be responsible for defects or damage caused by customer error.
Returns on Damaged Goods
If your order arrives damaged upon delivery, please report it to us within 24 hours by either emailing us at firstname.lastname@example.org, or by calling us at (866) 622-4477. It is imperative that you contact us promptly so that we can work out the details with our shipper within the allowable time frame, and so that we can remedy the situation for you as quickly as possible.
Send All Returns to:
Attn: Tower Electric Bikes
1253 Garnet Ave
San Diego, CA 92109