Frequently Asked Questions (FAQ)


Answers to ALMOST EVERY question on Electric Bikes.


Electric Bike FAQs

What comes with my Tower Electric Bike?

Why should I buy an Electric Bike online?

Are Electric Bikes just a fad?

How do I know what kind of E-Bike to buy?

Why ride an Electric Bike?

Why ride an Electric Bike over a traditional bicycle?

Where can I ride an eBike?

What kind of ebikes are there?

How fast can ebikes go?

Does the ebike recharge while I pedal?

Can I pedal without using the battery and motor?

What is the battery life like on Electric Bikes?

How much does it cost to run an electric bike?

Why the large price range between ebikes?

Can you explain some of the battery lingo?

What kind of motor power is available?

Do Tower Electric Bikes come with a throttle?

Does the size of the wheel matter?

Where is the best place to house the battery?

How strong are ebike tires?

How to figure out electric bike range


Electric Bike Owners Questions

How should I clean my electric bike?

What height should my saddle be at?

Should I drain the battery before recharging?

How to extend your ebike battery life cycle

Maintaining my chain

Maintaining my wheels and tires

Maintaining my brakes

Can I ride my electric bike in the rain?

Can I put an ebike on a car rack?

What kind of lock would you recommend?

Own a Tower Electric Bike? See our owners resources here


Installing Replacement Parts 

Replacing the LCD Display Screen


General FAQs

What is Direct to Consumer?

Pros and Cons of commuting on an E-Bike

Does Tower have a military discount?

Do you guys have Electric Bike demo days?

Is there a payment plan option?

What are the benefits of owning an electric bike over a car or motorcycle?

Why ride an electric bike over a bicycle?

Should I get an ebike with suspension?

How do electric bike motors work?

What are the Pro's and Con's of various motor types?

Where can I buy an Electric Bike?

What are your hours of operation?


Shipping FAQs

What is the ship time for standard shipping?

Is my order shipped in a generic box?

Will my e-Bike come assembled?

How is my order shipped?

Does Tower ship internationally?

Can I pick up an order in store?

Do you have any other retail locations?

Will my tires come inflated?


Safety FAQs

Do I need to wear a helmet?

Do I need a license to ride an ebike?

Battery Safety

Lifting my ebike

How to ride an ebike safely

How do I use my brakes correctly?