All domestic orders over $100 qualify for FREE SHIPPING.
Note electric bikes SHIP FREE!
Domestic Orders (USA)
We at Tower Electric Bikes want your online experience to be enjoyable, simple and successful. As a direct to consumer beach lifestyle brand, with Tower you get incredible pricing AND unparalleled customer service. That's the Tower difference.
As seasoned eCommerce veterans, we appreciate the importance of getting your order delivered to you in a timely manner, and explaining the whole process upfront. To that end, we have created the following shipping policy which should clarify what companies we use for our shipments and how quickly we anticipate getting your order out the door.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at: email@example.com
We do not ship orders on Saturdays or Sundays. Here are details on our shipping methods.
Domestic Orders (USA)
Note: We only ship surfboards and hardboard stand up paddle boards in the Continental United States. We DO NOT ship to Hawaii or Puerto Rico. Nor do we ship to APO/FPO addresses. Sorry, but no exceptions.
Electric Bikes - All electric bikes ship FREE within the contiguous US.
All Other Products - For orders under $100, shipping pricing is based on our real costs which factor in weight and distance from San Diego, CA. Shipments go via UPS Ground or USPS Priority, depending on the destination and weight. Time in transit is typically 1-5 business days. Items typically ship within 1-2 business days of purchase.
FREE Shipping - All domestic orders over $100 qualify for free shipping within the continental US, except for orders that include hard boards which have to ship separately via freight. Inflatable paddle boards ship free.
Unfortunately Tower does not ship electric bikes or accessories internationally.
If your electric bike is damaged, you have 2 options:
Option 1: Accept delivery and we'll compensate you - If you feel the damage is something you can live with or repair, please accept the delivery, keep the E-Bike boxes and bubble wrap packaging and contact us. We will try to determine a refund to compensate you fairly for the damage. Our aim is to make you 100% satisfied, but if we can't reach agreement that makes sense we will retrieve the bike and just send you a replacement.
Option 2: Refuse shipment - If you don't feel compensation will do the trick, either refuse shipment (write "refused due to damage" on the shipping receipt) on the spot and notify us, or let us know within 24 hours of delivery and we'll arrange for the damaged bike to be shipped back to us. We'll get a replacement electric bike out right away, but understand it will take another 1-5 days in transit just like the 1st shipment.
Damage rarely happens to our E-Bikes, but understand that in the event it does, we are here to take care of you. At extra expense, we double box our bikes to minimize the risk of damage, but it still is a possibility. Our policy is to be open and honest with you and not make you jump thru a bunch of hoops to get a satisfactory remedy. All that we ask from you is that you also understand that sometimes these things happen, and all parties have to be reasonable. We'll get the situation rectified.