How is my order being shipped?
Tower Electric Bikes ship via Federal Express (FedEx) by themselves. Anything else in your order will ship separately via UPS or United States Postal Service (USPS), and will have a separate tracking number. We ship ebikes independently and we're one of the few in the industry to double box all of our bikes so they have the best possible chance of arriving intact.
Electric Bikes arriving damaged is a big issue in the online ebike market and it makes for a disappointing customer experience, so we do everything we can to minimize it.
Our electric bikes qualify for free shipping which is via FedEx Ground which typically takes between 2-5 business days to reach its destination. Once your order is marked as ready to ship and is added to our shipping batch for the day you will receive an email with a tracking code to allow you to follow your package through its journey until it is delivered.
Because our products are shipped with FedEx, they do not require a signature upon delivery. If you check your tracking code and see that your package has been delivered but you can’t find it we suggest that you look around your property and check with your neighbors before reaching out to us or FedEx.